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Staff directories benefit from cross-linking

Written by James Robertson, published September 11th, 2008

Categorised under: articles, intranets

Staff directories (internal phone directories) can be much more than just a way of looking up contact numbers. In any large or complex organisation, they can also provide a way of ‘navigating’ through the relationships between staff, business units and locations.
Examples of where cross-linking is valuable include:

* people «> locations
* locations «> services
* locations «> meeting rooms
* people «> business units
* people «> teams
* teams «> team members
* projects «> people
(…)
(via IntraTeam)

Survey results and key-findings:
1. Include more than just phone numbers
2. Provide an effective quick search
3. Deliver a dynamic organisational chart
4. Provide self-service capability
5. Usability test the staff directory
6. Ensure the staff directory can be printed
7. Include all staff
8. Provide extensive cross-linking

(via Intrateam)