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Home › 2009 › August › 26

Day: August 26, 2009

links for 2009-08-25

By delicious Posted on August 26, 2009 Posted in links No Comments

Social CRM needs more than a CRM approach | Bertrand DUPERRIN's Notepad 1% of customer’s conversations improve the organizational knowledge, 9% touch the organization without changing anything and 90% are not heard at all, businesses miss an impressive source of …

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